Privacy Policy

Last Updated: August 24, 2026

Welcome to Turning Brain. Turning Brain is an independent medical education platform operated by Dr. Preeti Tyagi. The platform provides educational video lectures, MCQs, question banks, study materials and exam-preparation courses for medical and allied health science students.

1. Introduction

This Privacy Policy explains how Turning Brain collects, uses, stores, protects and handles information when you use our mobile application, website and related services.

By accessing or using Turning Brain, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in this policy.

2. Information We Collect

Depending on how you use Turning Brain, we may collect certain information that is necessary to create and manage your account, provide educational services, process purchases, provide customer support and improve our platform.

2.1 Personal Information

We may collect the following information when you voluntarily provide it to us:

• Full name
• Mobile phone number
• Email address
• Account/login information
• Course or subscription information
• Information provided when contacting customer support

2.2 Educational Information

To provide and improve our educational services, we may collect information related to your use of our courses and learning features, including:

• Selected course or subject
• Video lecture activity
• Course progress
• MCQ and question-bank activity
• Practice test activity
• Test or practice results

2.3 Device and Technical Information

When you use the Turning Brain application or website, certain technical information may be collected automatically depending on the technologies and services enabled on the platform.

• Device type and model
• Operating system and version
• Application version
• IP address
• Device identifiers where applicable
• Crash and diagnostic information
• General application usage information

3. Registration and Account Information

Certain features of Turning Brain require users to create an account.

During registration, we may request information such as your name, mobile number and email address.

This information may be used to create and manage your account, authenticate your identity, provide access to purchased courses and communicate with you regarding your account and services.

4. How We Use Your Information

We may use collected information for the following purposes:

• Creating and managing user accounts
• Providing access to purchased courses
• Providing video lectures and educational materials
• Providing MCQs and question banks
• Tracking course and learning progress
• Processing and verifying transactions
• Providing customer and technical support
• Resolving login and account-related issues
• Improving application performance
• Detecting unauthorized access or misuse
• Maintaining the security of our services
• Communicating important service-related information
• Complying with applicable legal requirements

5. Payments and Transactions

Turning Brain may provide paid courses, subscriptions and other educational services.

Payments may be processed through third-party payment providers or platform billing services.

Turning Brain does not intentionally store complete debit card numbers, credit card numbers, banking passwords, UPI PINs or similar payment authentication credentials on its own servers.

Payment providers may independently collect and process payment information according to their own privacy policies and terms.

We may receive limited transaction information necessary to confirm and manage your purchase, such as transaction status, order information, course purchased and payment reference details.

6. Communication With Users

We may contact users through their registered email address or mobile number for service-related purposes, including:

• Account verification
• Login or account recovery
• Course and subscription information
• Payment confirmation
• Technical support
• Important service notifications
• Changes to our policies or services

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers where necessary to operate Turning Brain and provide our services.

These services may include:

• Payment processing
• Cloud hosting and storage
• Authentication services
• Application analytics
• Crash reporting
• Customer support
• Security and fraud prevention

Such service providers may process information only as necessary to provide their services and in accordance with applicable requirements.

8. Disclosure Required by Law

We may disclose information where we reasonably believe that disclosure is necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Protect our rights or property
• Prevent fraud, misuse or security threats
• Protect the safety of users or others

9. Security of Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes and enforce applicable agreements.

When information is no longer required, we may delete or anonymize it in accordance with our operational and legal requirements.

11. Account and Data Deletion

Users may request deletion of their Turning Brain account and associated personal information by contacting us using the contact details provided below.

Certain information may be retained where required by applicable law, necessary to resolve disputes, prevent fraud or maintain legitimate business records.

12. Children's Privacy

Turning Brain is primarily designed for students pursuing medical, nursing, paramedical and allied health science education.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Services and Links

Turning Brain may use or link to third-party websites, services or applications.

Third-party services may have their own privacy policies and terms. Turning Brain is not responsible for the privacy practices of third-party services that it does not control.

15. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, improve website functionality, understand website usage and improve the user experience.

Users may be able to control or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.

16. Changes to This Privacy Policy

Turning Brain may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or operational practices.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Terms and Conditions

Your use of Turning Brain is also subject to our Terms & Conditions .

18. Contact Us

If you have questions, concerns or requests regarding your personal information, account or this Privacy Policy, please contact us.